Terms & Conditions

They govern your use of our Website

Welcome to Covenant Cones. These Terms & Conditions (“Terms”) govern your use of covenantcones.com (the “Site”) and any purchases made through it. By accessing or using our Site, you agree to be bound by these Terms.

1. About Us

Covenant Cones is an online supplier of premium wafer ice cream cones based in Trinidad & Tobago, serving retail customers, wholesalers, and businesses across the country. We operate online only and do not have a walk-in store.

2. Orders

  • All orders are placed through our Site.
  • By placing an order, you confirm that the information you provide (delivery address, contact details, etc.) is accurate and complete.
  • We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.
  • Order confirmation does not guarantee product availability; we will notify you if an item cannot be fulfilled.

3. Pricing & Payment

  • All prices are listed in [INSERT CURRENCY, e.g., TTD] and are subject to change without notice.
  • Payment is accepted via debit or credit card through our secure checkout.
  • You are responsible for ensuring your payment details are accurate and valid.

4. Delivery

  • We offer nationwide delivery across Trinidad & Tobago.
  • Delivery timeframes are estimates and are not guaranteed; delays may occur due to courier availability, weather, or other factors outside our control.
  • Risk of loss or damage passes to you once the order is handed to the delivery carrier.
  • It is your responsibility to provide an accurate delivery address. We are not responsible for delays or non-delivery caused by incorrect address information.

5. Wholesale & Bulk Orders

  • Businesses interested in stocking Covenant Cones products (retailers, supermarkets, ice cream shops, etc.) may contact us for wholesale or bulk pricing.
  • Wholesale and bulk terms, including minimum order quantities and pricing, may differ from retail terms and will be confirmed directly with the customer.

6. Returns & Refunds

Please refer to our separate Returns Policy for details on returns, exchanges, and refund eligibility. [Link to Returns Policy page]

7. Product Information

  • We make every effort to ensure product descriptions, images, and pricing on our Site are accurate. However, we do not warrant that all information is error-free.
  • Product colours may vary slightly from images shown due to screen display differences and batch variation.
  • As our products are food items intended for use with edible desserts, please check for allergen information if relevant and store products as instructed on packaging.

8. Intellectual Property

All content on this Site — including text, images, logos, and graphics — is the property of Covenant Cones and may not be copied, reproduced, or used without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Covenant Cones shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased through it, including but not limited to delivery delays, product misuse, or third-party courier issues.

10. User Conduct

When using our Site, you agree not to:

  • Use the Site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Submit false or misleading information when placing an order

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the Republic of Trinidad and Tobago.

Contact Us
For questions, email us at:
📧 [email protected]
🌐 www.covenantcones.com