FAQS

Questions?

We've Got Answers!

Find answers to common questions about our colourful wafer cones, delivery, orders, and more.

Frequently Asked Questions

Want to Buy Covenant Cones

Ordering & Delivery

How do I place an order?

Simply visit our website at Shop Page  select your cone styles and quantity, and proceed to checkout.

Where do you deliver?

Our courier service  currently delivers across Trinidad and Tobago. 

How long does delivery take?

Orders are typically delivered within 2–3 business days. You’ll receive a confirmation email once your order is shipped. 

Can I choose my delivery date or time?

At this time, we do not offer scheduled delivery times, but we try our best to deliver within a predictable window. 

Do you have a physical store?

No, we are an online-only business based in Trinidad and Tobago. All orders are made through our website and delivered directly to you.

Product Information

Are the cones fresh?

Yes! All cones are freshly made, packed and sealed in a hygienic, food-safe facility before delivery.

How long do the cones last?

Our cones are best consumed within 3–4 months of purchase. Store in a cool, dry place away from moisture to maintain crispness.

Are your cones halal/ kosher/ vegan?

Our cones do not contain meat or dairy ingredients, but please check the product descriptions or contact us if you have specific dietary requirements.

What pack size do you offer?

All our products are packed in packaging size  11 1/2 inches by 9 inches. 

Do you do Bulk order?

Yes, we do bulk orders. Click on or shop page for more information.

Returns & Support

What should I do if I receive a damaged or wrong product?

 Upon receiving the item from the courier you are to contact us immediately via email [email protected]

Including your order number, a description of the issue, and  photos of damage.

We’ll respond within 1 business day.

Can I return or exchange cones?

Due to food safety regulations, we cannot accept returns of edible items.

Can I change or cancel my order?

Can cancellation can only be made before item is ship. If it was already shipped it cannot be cancelled.

Payment Information

Do you make custom cones for events?

Yes! We offer custom-colored cones for weddings, parties, and corporate events.

Do you offer wholesale pricing?

Absolutely. If you’re a business, bakery, or ice cream vendor check out our products page for wholesale pricing.

Trusted Across Trinidad & Tobago

Have a question you did not see an answer for? Contact us via our website or WhatsApp us.

Happy girl holding a pink Covenant Cones wafer cone with ice cream.
Boy enjoying ice cream in a colourful Covenant Cones wafer cone - FAQ page.